What’s New in ServerBot 2.0?
Last year we wrote about a ground-breaking collaboration between our player support and software development teams, a smart AI bot aimed at managing online communities via Discord named ServerBot. This week, we have exciting news on ServerBot 2.0.
Over the past 12 months, our player support and software development teams worked hard on rolling out the first iterations of ServerBot across gaming projects and servers worldwide. Internally, it helped us kick everyday efficiencies into overdrive. Externally, it helped countless players all over by empowering them to take a more active role in their gaming community. But we didn’t stop there.
One of our greatest passions as an industry-recognised expert in gaming services is in going the extra mile for our gaming partners and the players who love their games. That passion, along with our expertise across a number of service areas, fuels our quest to constantly grow and improve, and that’s just what we sought to do with our new buddy ServerBot.
Observing ServerBot’s performance over a period of months, how effective it was in its goals, how gaming communities reacted to it, and what additional value it could bring to developers, support agents, and players unilaterally, our teams cooked up some exciting improvements.
When it comes to AI, or any productivity tool designed to be used en masse and on a daily basis, one of the first things you want to be thinking about is automation. That’s why our new updates to ServerBot were built with automation in mind, for server admins and community content creators alike.
ServerBot’s new auto-moderation features allow full-time and volunteer community moderators to issue auto-mute functionalities on users who have been banned (across a list of variables). Its auto-mod log channel also boosts this functionality by allowing ServerBot to define which channels and which servers may want such commands issued automatically, as well as logging automatically which users have been moderated (by ID, channel, username, time of moderation, or command used – all filterable for easy access).
Variables are a huge part of the new update’s automation functionality. Server admins can now run filters on a huge number of variables for far greater moderation oversight (blacklisted URLs, swear words or banned/offensive language, warning thresholds, and even spam).
On the content output side of things, a huge amount of automation work has been done too. New features allow community admins and moderators to automate and schedule messages at a very advanced level. Custom addresses, footer images, in-line fields, plain or embedded text or webhook, and channel selection all allow teams to get the right message to communities when they need it, whether en masse or sent privately via direct message.
Providing teams with a great set of tools to make their lives easier will always mean keeping productivity as a top priority. This is another of the core philosophies of ServerBot. ServerBot 2.0 features a number of updates to keep processes tight and give admins and mods greater scope in checking off items on those all-important to do lists.
Commands feature heavily in the new update. Our teams have integrated a whole new suite of comprehensive and easily-customisable commands that allow communities and community admins to process rote or repetitive activities at the push of a button. Another new update on the command-side, all features can now be accessed directly within a given server without the need for direct interaction with ServerBot’s dashboard (a custom CMS giving project owners a full overview of ServerBot’s functionality as well as a neat and tidy means of keeping tabs on a wide range of server activity and analytics).
The detail-orientated perfectionists on the team also built a range of clocks into the new update. These ‘clocks’ are custom voice channels updated every minute and based on a definable region (Ireland, Germany, Utah, etc.). For large teams supporting global player bases, clocks are invaluable in tracking spikes and depressions in server activity or moderator uptime.
User Roles & Permissions
Anyone who works with large online communities, with each individual having their own function and place within that community, will know what a nightmare assigning user roles and permissions can be. Our team have sought to take the pain out of this process in their new update.
New functionalities include auto role-assignment with a view to specific accesses and features within a server, and can even be ‘re-applied’ to users who may decide to leave and then return to a server.
The new update also features ‘reaction role’ functionality: assigning pre-set reactions to a given message that ServerBot will in turn use to assign the user a clearly defined role and set of permissions or execute a command. This can also be used to create or validate pre-set messages, prompts, or verify server rules, etc.
One of the most exciting developments in ServerBot 2.0 is its social integration. In order to reach and accommodate the widest audiences possible, our teams designed their latest update to interact with gaming communities where they are most active. ServerBot currently supports Facebook, Twitter, Reddit, VK, RSS, and will soon see rollouts across YouTube and Twitch.