Senior Player Support Agent (English)
Description
MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
Are you skilled in building, raising, and supporting online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
Responsibilities
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Assisting in building and maintaining internal processes
- Assuring highest standards and best practices are kept across a number of in-house teams
- Supporting and mentoring in-house and remote junior team members
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
Your Profile
Ideal candidates will have:
- Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
- A native level of English with excellent oral and written skills
- Passion for and knowledge of games
- Basic knowledge of social media from both user and professional points of view
- Keen to work in an international environment
- Excellent organizational skills
- Good knowledge of MS Office
- Excellent interpersonal skills
- Experience in the video games industry
- Strong computer and desktop publishing skills
- Strong ability to multitask, prioritize, and work independently with minimal supervision
We Offer
- An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
- The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
- A competitive salary
- Valuable and transferable work experience in the games industry
- Ongoing training and professional self-improvement opportunities
Interested? Fill in the form below to apply.
Memberships
