Player Support

It’s no secret to top game developers that releasing a game is just the beginning. To keep player loyalty and satisfaction at a consistently high level, allowing your game to enjoy a prolonged lifespan as well as increasing player loyalty, installing and maintaining a quality player support system is key.

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Overview

It’s no secret to top game developers that releasing a game is just the beginning. To keep player loyalty and satisfaction at a consistently high level, allowing your game to enjoy a prolonged lifespan as well as increasing player loyalty, installing and maintaining a quality player support system is key. With the games industry constantly expanding into new markets globally and new players entering discovering your games for the first time, catering to your community’s needs and requests with an experienced voice in a language they understand has become more important than ever.

Our engaged and empathetic multilingual player support teams are perfectly equipped to help increase your games visibility online and keep your players coming back for longer through careful and extensive support across various platforms. How do we do this? We provide:

  • Comprehensive multilingual player support when you need it most! Our team of over 200 player support experts respond to your players’ requests and queries in real time, whether it’s through email support, specialist platforms, or on social media
  • We assign only native speakers to our multilingual teams, making sure players get the best support possible. Our teams operate in over 44 different languages, making sure you and your players are speaking the same language
  • Our teams get to know your game inside and out to provide the most knowledgeable and precise solutions for your players
  • We provide regular reports with up-to-date statistics on your community and player sentiment, allowing you to constantly keep on top of trends, manage unexpected bugs and update issues, and show your players how much you care about them

We also recognise that every project and every game is different, that’s why our services are entirely scalable to each and every client’s needs at every stage of the process. With offices across the globe, we’re perfectly positioned to provide experienced, multilingual player support packages to assist you in growing and catering to your online community in any number of language combinations.

Contact us today for a free quote or to talk to our team of player support experts about how multilingual player support can help bring your game to the next level.

Testimonials

zinWorks Studios
"Here is what I love about working with MoGi. They are very professional but very personable, and they are very quick in responding to emails and completing work. It is great that they treat...
zinWorks Studios
zinWorks Studios
Kakao Games
"As we’ve endeavoured to build a team of Game Masters that raises the bar for Customer Support in the industry, MoGi has been a crucial partner in helping us to achieve our goals and...
Kakao Games
Kakao Games
eRepublik Labs
“Just wanted to take a moment to thank MoGi for the good work you put in for us in the last few weeks. Starting today, World at War is featured in the #1 slot...
eRepublik Labs
eRepublik Labs
Nexon
“Thank you for your support. We believe that MoGi was the best partner for our project.”
Jamie, Nexon
Nexon
Nexon
Armor Games
“We recently started working with MoGi to localize a few of our games and haven’t looked back since. Everyone we’ve worked with over there has been incredibly friendly, responsive, and truly a joy to...
Armor Games
Armor Games
Gumi Europe
“We started collaborating with MoGi in early 2017. They currently take care of the localization of our game. We are so happy with them, we are now considering expanding our collaboration to Community Management...
Gumi Europe
Gumi Europe
Phoenix One Games
“MoGi has been a great partner for us on localization for our game! They’ve been really great in accommodating rush orders and turning around projects quickly.”
Kevin Zhang Phoenix, One Games
Phoenix One Games
Phoenix One Games
Team 17
“One of MoGi’s greatest qualities is the swiftness and flexibility of their team. They make sure they understand the texts you send to them by using query logs and deliver their translation to the...
Team 17
Team 17
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