Player Support

It’s no secret to top game developers that releasing a game is just the beginning. To keep player loyalty and satisfaction at a consistently high level, allowing your game to enjoy a prolonged lifespan as well as increasing player loyalty, installing and maintaining a quality player support system is key.

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Overview

It’s no secret to top game developers that releasing a game is just the beginning. To keep player loyalty and satisfaction at a consistently high level, allowing your game to enjoy a prolonged lifespan as well as increasing player loyalty, installing and maintaining a quality player support system is key. With the games industry constantly expanding into new markets globally and new players entering discovering your games for the first time, catering to your community’s needs and requests with an experienced voice in a language they understand has become more important than ever.

Our engaged and empathetic multilingual player support teams are perfectly equipped to help increase your games visibility online and keep your players coming back for longer through careful and extensive support across various platforms. How do we do this? We provide:

  • Comprehensive multilingual player support when you need it most! Our team of over 1,000 player support experts respond to your players’ requests and queries in real time, whether it’s through email support, specialist platforms, or on social media
  • We assign only native speakers to our multilingual teams, making sure players get the best support possible. Our teams operate in over 50 different languages, making sure you and your players are speaking the same language
  • Our teams get to know your game inside and out to provide the most knowledgeable and precise solutions for your players
  • We provide regular reports with up-to-date statistics on your community and player sentiment, allowing you to constantly keep on top of trends, manage unexpected bugs and update issues, and show your players how much you care about them

We also recognise that every project and every game is different, that’s why our services are entirely scalable to each and every client’s needs at every stage of the process. With offices across the globe, we’re perfectly positioned to provide experienced, multilingual player support packages to assist you in growing and catering to your online community in any number of language combinations.

Contact us today for a free quote or to talk to our team of player support experts about how multilingual player support can help bring your game to the next level.

Testimonials

Barunson E&A
"I have had the pleasure to hire MoGi as we brought our second AAA Game to market. I have had the opportunity to engage with MoGi from the lowest to highest tiers, their...
Barunson E&A
Barunson E&A
Nimble Giant Entertainment
“We worked with MoGi Group to support the launch of our competitive FPS Quantum League. We were happily impressed by the quick setup time – especially considering the quality the experts at MoGi provided...
Nimble Giant Entertainment
Nimble Giant Entertainment
Kakao Games
"As we’ve endeavoured to build a team of Game Masters that raises the bar for Customer Support in the industry, MoGi has been a crucial partner in helping us to achieve our goals and...
Kakao Games
Kakao Games
Capcom
“It was really a pleasure working with you these past several months to make the localization of this project successful. Thank you for all your hard work and the always prompt response, in spite...
Capcom
Capcom
Oasis Games
“Thank you! You did a great job!”
Lily Wu, Oasis Games
Oasis Games
Oasis Games
Studio 100
“Studio 100 is a global family entertainment company with a 360-degree approach that contains live action, music, animation, movies, TV distribution, live entertainment, theme parks, merchandising, and digital publishing. We have been working together...
Studio 100
Studio 100
Konami
“Their localization services have been instrumental in expanding our brand to other markets and they also handle all aspects of customer service and community management, dealing with a lot of daily traffic across our...
Konami
Konami
Gumi Europe
“We started collaborating with MoGi in early 2017. They currently take care of the localization of our game. We are so happy with them, we are now considering expanding our collaboration to Community Management...
Gumi Europe
Gumi Europe
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