Player Support

It’s no secret to top game developers that releasing a game is just the beginning. To keep player loyalty and satisfaction at a consistently high level, allowing your game to enjoy a prolonged lifespan as well as increasing player loyalty, installing and maintaining a quality player support system is key.

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Overview

It’s no secret to top game developers that releasing a game is just the beginning. To keep player loyalty and satisfaction at a consistently high level, allowing your game to enjoy a prolonged lifespan as well as increasing player loyalty, installing and maintaining a quality player support system is key. With the games industry constantly expanding into new markets globally and new players entering discovering your games for the first time, catering to your community’s needs and requests with an experienced voice in a language they understand has become more important than ever.orld.

Our engaged and empathetic multilingual player support teams are perfectly equipped to help increase your games visibility online and keep your players coming back for longer through careful and extensive support across various platforms. How do we do this? We provide:

  • Comprehensive multilingual player support when you need it most! Our team of over 150 player support experts respond to your players’ requests and queries in real time, whether it’s through email support, specialist platforms, or on social media
  • We assign only native speakers to our multilingual teams, making sure players get the best support possible. Our teams operate in over 44 different languages, making sure you and your players are speaking the same language
  • Our teams get to know your game inside and out to provide the most knowledgeable and precise solutions for your players
  • We provide regular reports with up-to-date statistics on your community and player sentiment, allowing you to constantly keep on top of trends, manage unexpected bugs and update issues, and show your players how much you care about them

We also recognise that every project and every game is different, that’s why our services are entirely scalable to each and every client’s needs at every stage of the process. With offices across the globe, we’re perfectly positioned to provide experienced, multilingual player support packages to assist you in growing and catering to your online community in any number of language combinations.

Contact us today for a free quote or to talk to our team of player support experts about how multilingual player support can help bring your game to the next level.

Testimonials

R2Games
“It has been a pleasure to work with a professional, efficient, and friendly team like MoGi when handling challenging language pairs during the localization and QA of video games. No matter the target languages,... Read More
R2Games
R2Games
InnoGames
“Forge of Empires is an open-end, free-to-play simulation game, available in 24 different languages. Since it started its success story in 2012, we have been relying on MoGi for all our localizations. Our tasks... Read More
InnoGames
InnoGames
Phoenix One Games
“MoGi has been a great partner for us on localization for our game! They’ve been really great in accommodating rush orders and turning around projects quickly.”
Kevin Zhang Phoenix One Games
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Phoenix One Games
Phoenix One Games
Team 17
“One of MoGi’s greatest qualities is the swiftness and flexibility of their team. They make sure they understand the texts you send to them by using query logs and deliver their translation to the... Read More
Team 17
Team 17
Telltale Games
“When I first came to Telltale I was charged with attempting to find a localization company that could help bring our stories to a broader global market for our English releases. Given that we... Read More
Telltale Games
Telltale Games
Tilting Point
“MoGi has always been a valued partner for Tilting Point. Their ability to scale with our demand and maintain their quality standards has allowed us to provide a top-quality experience to users around the... Read More
Tilting Point
Tilting Point
Tripwire
“We’ve worked with MoGi on translation for a number of years – and a number of games. Apart from all the important business things like good pricing, responsiveness and so on, MoGi also understand... Read More
Tripwire
Tripwire
Webzen
“Here at Webzen Dublin we have had the pleasure to entrust MoGi with the localization for our flagship title, MU Legend. MoGi has shown great organisation and professionality, paired with incredible kindness and accessibility:... Read More
Webzen
Webzen
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